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COVID-19 Update May '21

We request that all clients:

  • Avoid attending the clinic if self-isolating, or displaying any symptoms of COVID-19

  • Maintain social distancing

  • Wear a face covering, or if you are not able to do so, please declare this upon your arrival so that alternate arrangements can be made.

  • Use the hand sanitiser provided upon entering the building

  • Use contactless credit or debit card payments wherever possible.

In order to maintain the safety of our staff, and to allow us to continue to provide as complete a service as possible during the COVID-19 pandemic, we have altered a number of our working practices, and temporarily changed how we conduct appointments.

Sunday 9/5 - Clovenstone Clinic - 10:00-13:00


Sunday 16/5 - Chesser Clinic - 10:00-13:00


Sunday 23/5 - Clovenstone Clinic - 10:00-13:00


Sunday 30/5 - Chesser Clinic - 10:00-13:00


Sunday 6/6 - Chesser Clinic - 10:00-13:00


Sunday 13/6 - Clovenstone Clinic - 10:00-13:00


Sunday 20/6 - Chesser Clinic - 10:00-13:00


Sunday 27/6 - Clovenstone Clinic - 10:00-13:00


What happens when I visit the surgery?

  1. When outside the clinic, please phone our reception to inform us that you have arrived. Do not enter the building without first phoning us.

    • If you have a pre-booked appointment, the vet will come outside when ready to invite you inside with your pet. If you would prefer to stay outside instead of entering the building, our vets will happily discuss things over the phone with you instead of in the consutation room. We are currently only allowing 1 owner to enter the building per appointment to minimize numbers of people within the building.

    • If you have come to collect food or medication, please enter the building and approach the reception.

  2. After a discussion with the vet, we will briefly bring your pet out of the consultation room and in to a separate area of the clinic for the vet and nurse to conduct any necessary examination or treatment. This allows us to maintain a safe distance between staff and owners at all times. 

  3. Your pet will then be returned to the consultation room to summarize any findings of the examination and/or discuss any treatment.

What sort of appointments are we currently able to see?

  • We continue to offer a normal service for any unwell or injured patients. Please get in touch as normal if you require an appointment.

  • We are now able to see all puppy and kitten vaccinations as normal

  • We are now able to offer neutering (castration and spay)

  • Our online booking system will remain temporarily suspended

  • We are not currently able to fulfill routine health checks and some booster vaccinations procedures whilst in the highest tier of national lockdown, with some discretionary exceptions. If your pet's annual vaccination is due shortly, please await appointment reminders via text or phone as normal - your usual notification may be postponed due to lockdown, but we will send out additional notifications to ensure your pet goes no more than 3 months over their target booster time.


What should I do if I need medication, or my pet is due worming and flea treatment?


  • Please use our online repeat prescriptions request form to order any repeat prescriptions. We may still request you attend a physcial appointment if a medication check up is significantly overdue. If you have received a reminder to collect parasite treatment as part of your Pet Health Plan, then this too can be ordered via the same online form, or

you can phone our reception who will be happy to assist.

Thank you all for your understanding in this matter – we are all looking forward to greeting everyone back in to the clinic on more normal terms when we are eventually through this awful pandemic and things are safer for staff and pet owners alike.

Updated May '21